Return & Exchange Policy

We value your satisfaction and strive to ensure you have a positive shopping experience with us. Please carefully read our return and exchange policy below:

Final Sale Policy

  • All purchases are FINAL SALE unless the product arrives defective.
  • Items on Sale: If a product is purchased during a sale where the discount is 30% or more, it is considered FINAL SALE, and no returns or exchanges will be accepted, even if the item is defective. Please review your order carefully before completing your purchase.

Defective Items

  • Reporting Defects: If you receive a defective item, you must report it to our customer service team within 5 days of receiving the product. Please email us at [Your Email Address] with your order number, a description of the defect, and clear photos of the defective area.
  • Return Process for Defective Items: If your claim is approved, we will provide you with a return authorization and instructions on how to return the defective item. Upon receiving the returned item, we will inspect it and, if deemed defective, we will offer you an exchange or store credit. Please note that we do not issue refunds for defective items.
  • Final Decision: The decision to accept or reject a defective item return is at the sole discretion of our quality assurance team. We will notify you of the outcome within 5 business days of receiving the returned item.

Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable and non-refundable under any circumstances:
  • Intimate apparel (e.g., underwear, swimwear)
  • Custom or personalized items 
  • Perishable goods
  •  Gift cards

Shipping Costs

  • Return Shipping Costs: Customers are responsible for all return shipping costs unless the item is defective, in which case we will cover the return shipping fees. 
  • Original Shipping Fees: Original shipping fees are non-refundable, even in cases where a product is deemed defective.

Shipping Policy

We are pleased to offer international shipping! Please review our shipping policy for more details:
  • Shipping Time: Orders typically take between 2-8 business days to arrive, depending on your location. Please note that weekends and public holidays may delay the delivery of your order.
  • Order Processing: Orders are processed within 1-2 business days after purchase. Shipping times are calculated from the date your order is shipped.
  • International Shipping: Delivery times for international orders may vary based on the destination country and local customs processing times.
  • Tracking Information: Once your order has been shipped, you will receive an email with tracking information. You can use this to monitor the status of your delivery.

Contact Us

If you have any questions or need assistance, please contact our customer support team at [Your Contact Information]. We’re here to help!